Welcome to our frequently asked questions. Please look over the questions and answers carefully - in most cases these answers should answer almost all Photo Jurni questions or concerns.

Q: Is Photo Jurni compatible with XP, Vista or Windows 7?
A: Yes!!

Q: Is Photo Jurni compatible with Mac?
A: Yes - Photo Jurni is Compatible with Leopard, Snow Leopard and Lion. Lion requires special security installation instructions.

Q: What do I do if my email address is already taken?
A: After installing your Photo Jurni, you will be sent to a page where you will type in your e-mail address. It might say that your e-mail address is already taken. If you already have an account with us, just click on the Red X and exit out of this page and you will be able to finish your installation.

Q: What if I can't find a "Background paper" or "Embellishment" I have purchased from Photo Jurni?
A: In your Photo Jurni, click on "Backgrounds" or "Embellishments" then "Paper Packs" or "Embellishment Packs" then either "Designers" or "Manufacturers" then the designers name, and you should find all your purchases.

Q: What is a QuickMix?
A: A QuickMix is an album that our professional designers have created to help you get started on your perfect album. You can adjust, change, move or delete any part of the album with ease. You can also move the photo frames or re-size them or add as many photos as you would like. You may want to think of it as your own personal interior decorator, who would love to have you further personalize your space if you have time.

Q: What is a QuickPage?
A: A QuickPages come as one entire image, so you won't be able to edit or move any of the embellishments. To add your pictures, you will right click anywhere on this QuickPage and choose "Send to Back" and this will move this part of the page back and bring the photoboxes forward. You will then add your photo's and then right click on the page and choose "Bring to Front" and bring it to the front again. You can always add more embellishments to these pages, but you cannot move or delete the existing ones.

Q: How can I view two (2) pages together in Photo Jurni before printing my PhotoBook?
A: To view more than 1 page at once open your album and then go to "View" and click on "Page Windows". Then you can go to the bottom toolbar and click on which ever page that you want to bring up next to it and then you can adjust your windows so that you can see as close as you can.

Q: Is it true not all Photo Books are the same quality? What is the quality of your books?
A: It's true some PhotoBooks are made to last for the week, some a month. All our hardbound photo books are hand made using time tested techniques and superior materials creating a world class book. We are so confident in this process we are willing to offer a *"Lifetime of Use Guarantee", not the typical 30 or 60 days.

Technical Support

Q: What am I directed to MemoryMixer site or uploader?
A: Photo Jurni is powered by MemoryMixer and is part of our family of products and service to serve you.

Q: What should I do if I get a QuickTime Error?
A: Please follow the instructions below for Photo Jurni

Uninstall QuickTime:
1-Click on start
2-Click on Control Panel
3-Choose add/Remove software
4-Find QuickTime and uninstall

Verify QuickTime is fully uninstalled:
5-Click on start
6-Click on My Computer
7- Go to your C: Drive, then Program Files (or Program Files x86 if you have this)
8-Scroll through the Program Files and look for a QuickTime folder. It should be gone. If its not, right click on it and choose delete.

9-Re-install Version 3:

This is just going re-install over the top of itself.
When you re-install Version 3, it will install QuickTime Automatically, but it will help to set it up correctly.

10-Reboot your computer

If you have iTunes, you can now go to www.apple.com/quicktime and download and install the free QuickTime update for the latest version and your iTunes will work just fine.

Q: What is the quality of your books?
A: All our hardbound photo books are hand made using time tested techniques and superior materials creating a world class book. We are so confident in this process we are willing to offer a *"Lifetime of Use Guarantee", not the typical 30 or 60 days.

Why am I directed to MemoryMixer?